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Frequently Asked Questions
Membership
What does the membership include?
Can I cancel my membership?
Does my membership renew automatically?
Can someone else use my membership?
Booking
How do I book a session?
Can I book more than once per day?
Can I book more than one bay at a time?
Can I extend my session if no one is booked after me?
Cancellation Policy
Can I reschedule my booking?
Can I cancel my booking?
What is the cancellation policy for members?
Why do you have this policy?
How do I cancel or reschedule?
What if something unexpected happens?
Access
How do I access the facility?
What happens when I arrive?
Is there staff on-site?
Facility
What should I bring?
Can I bring food or drinks?
How many people can use one bay?
